Situation: Jane just
received a new purchase order from one of the customers. She tries to
discuss
the necessary actions with Lynn.
Jane: Lynn, please come
to my office. I just received a revised purchase order from one of our
Lynn: I am here.
Jane: Lynn, remember the
order we received from Colors House two weeks ago?
Lynn: The one for a lot
of 500 oak wood windows?
Jane: Yes, that is the
one. Did we start production on it yet?
Lynn: I do not think so
since we do not have to make delivery until the twentieth of this month,
another fifteen
days.
Jane: Good. I just
received a revised order from its Purchasing department. They want pine wood
instead of oak wood.
Lynn: We have already
ordered the oak wood from Lumber House. It will cost us more if we put in a
change of order now.
Jane: Don’t worry. Colors
House is willing to pay an extra twenty-five percent for the change.
Lynn: It is OK then. When
do we have to ship the order? Is it still due on the twentieth?
Jane: No, they gave us
extra time to fill the new order. It is not due until the twenty-fifth of the month
now.
Lynn: Did they change the
shipping terms? Do we still have to deliver the order, or will they
come here to pick
it up?
Jane: We still have to
take care of the shipping process, and it is still going to Chicago.
Lynn: Then I do not have
to make any shipping changes other than changing the pickup date.
Jane: I think you should
put a call in to Trucking Lines as soon as possible. The thirtieth of this month
is a major holiday, and its shipping schedule is going to be very tight.
Lynn: True, they might
not accommodate our change if they receive our notice too late.
Jane: Oh, here is the
change of order from Colors House. You can sign and fax it back to them after
reviewing it.
Lynn: I better give a copy
of this new order to our Production department. They need to be aware of the change.
Jane: How is our
Production department doing?
Lynn: It is running on a
very tight schedule. We received quite a few orders lately.
Jane: I bet all the
customers want their orders now or as soon as possible. The Production department
will have to work a lot of overtime this month.
Lynn: Overtime already
started last week with all the employees in the Assembly department working an
average of two hours overtime per day.
Jane: I hope the
customers appreciate our quick response time and the fact that we always jump through
hoops to give them whatever they want.
Lynn: It does pay to keep
up with the customers’ demand. Everybody likes our products and services. Even
though it is sometimes very difficult to please everybody, it is fine with me because
I love this company, and I want to see it prosper.
Jane: We can take pride
in a job well done. Besides, it makes our job easier also.
Lynn: Yes, I would not
like to hear people complain. I would hate to deal with unhappy customers.
Jane: It is really
stressful to deal with unhappy customers. I doubt that I will be able to relax even
when I get home at the end of the day.
Lynn: Me neither. OK,
everything is set. I will call Colors House and tell them everything is set to
Jane: Thanks for your
help, Lynn.
Lynn: You are welcome,
Jane.
